Booking & Payment
A valid credit card is required for all reservations to secure your booking. We shall have the right to require full payment as pre-payment upon booking. No booking shall be treated as confirmed until the payment details and/or deposit have been provided. Online payment made through our website is strictly non-refundable.
Once your booking has been successfully completed, a booking voucher will be issued and sent to the email address provided in your payment details as proof of confirmation. You must present the booking confirmation together with your identification document (national registration identity card, passport, driver’s license or other identification card or document as the Hotel may require) upon arrival. If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us by sending us an e-mail at email@example.com.
Credit card bookings through our website will be made through third party client ("Paypal") therefore payments will be sent to our respective account in full together with the incidental deposit required from our guests which will be refunded after maximum of five (5) working days.
The ‘Guest’ named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking.
All outstanding charges must be paid for in full on check-out from the Hotel. If staying for multiple nights at the hotel, we may require you to make payment for any outstanding charges depending on the rate for the day it falls during your stay.
We accept the following credit cards: MasterCard,VISA or American Express.
Rates quoted are in Philippine Peso.
The rates quoted are based on per room per night. The prices displayed on the websites are an average per room per night. Any meals or service are included only if specified. All room rates are inclusive of VAT and service charge from our website. Casa Almarenzo reserves the right to amend room rates without prior notice.
Cancellation or non-arrival will result in the forfeiture of the prepayment. No refund will be given to our guests.
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking voucher, their passport/identity card/driving license. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, guests may check-in at any time from 2:00 p.m. on the scheduled day of arrival. Early check ins are subject to availability with a charge of PHP100/hour.
On the day of departure we kindly ask all guests to vacate their rooms by 12:00 noon. Late check-out after this time can be requested subject to availability and will be charged at PHP200/hour.
Guest Etiquette & Behavior
Guests are requested to conduct themselves appropriately at all times, to comply with establishment’s rules and regulations, respect for the property of the Casa Almarenzo, its employees and guests and their health and safety. We reserve the right to refuse accommodation or services or remove you and members of your party if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Guests are not permitted to smoke inside the rooms or any enclosed areas inside the establishment. Smoking is allowed in designated areas inside the hotel resort.
All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Extra beds are available in most of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
Our establishment does not allow pet entry at any time or reason. If the guest arrive with undeclared pet/s, Casa Almarenzo reserves the right to charge a non-refundable PHP2000/day.
Casa Almarenzo accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Right to refuse accomodation
Casa Almarenzo reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:
- The booking has been paid through fraudulent means
- The booking has been altered by anyone other than the resort's authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case Casa Almarenzo reserves the right to retain such booking documentation).
- The person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation as permitted under the provisions of these Terms and Conditions
While all reasonable efforts have been taken to ensure the accuracy of information on our website, the company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice.
The content of the websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.This Website is operated by the Company.
Right to amend terms & conditions
Casa Almarenzo reserves the right to cancel, amend or vary the arrangements and content featured on the Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice.